IVRS is an automated phone system with routing call abilities. It allows customers to interact with a computer before being connected to an agent. Various IVR software features work in a cycle with automatic call allocation that is typically set up in a call center. It also helps to deal with minor queries of customers keeping the agents free to handle complex queries. Interactive Voice Response is a technology that automates communications with telephone callers. A resourceful IVR system reduces the cost of sales, service, collections, inquiry, and support calls to and from the organization. The banking sector gets a huge number of calls every day, It sometimes becomes a daunting and time-consuming task to answer all of them with precise information. That is why banks take IVR software as a highly useful service.

source: https://www.deepijatel.com/ivr-service-provider.php