business is fundamental to the security from ravi teja's blog

Before signing a contract and partnering up with an MSSP, or if you are looking for a new MSSP to partner with, make sure that they deliver the following seven elements. That way, regardless of what services are used, you can be sure that your overall security needs will be met.

While your team may work the usual Monday to Friday, 9-5 hours, your networks, data, and everything that goes into your business requires 24/7 security. Which is why it is necessary that your MSSP provides full security 24/7, every day of the year, regardless of holidays, working schedules or natural disasters. 24/7 means supported by humans, not automated machines. You should be able to call the SOC at 4am, and someone should be there to answer your call. Watch out for any automated services, these do not bring the same level of care, nor will they answer your specific security needs.

Once you ensure that your MSSP is available 24/7, find out what their speed of response is for requirements and queries of different severity. Your MSSP should have a hotline number if you suspect an incident, or indeed for anything urgent. They should also have an App you can contact the team directly on, and a designated service delivery manager to call upon once signed up.

Your provider must have an SLA agreement, and that must detail the speed of response and the commitment to that.

It is also worth checking testimonials and accreditations. If an MSSP has won awards for their services or platform from a reputable source, it is likely that they have in place processes to guide and support their clients throughout all eventualities.

More info: it support engineer

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