The GMI Research speculates that the Voice
Analytics Market will undergo an increasing demand over the forecast
period. This is because of the intensified emphasis on fraud identification,
the rising influence of artificial intelligence, and mounting endorsement of
cloud-based solutions.
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Voice analytics refers to the
usage of a voice identification instrument to interpret and declare a spoken
conversation. In other words, the software translates speech to text and can
identify the speaker's emotion and intent by scrutinizing audio patterns.
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Kern Lasers System
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Bystronic Inc.
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Alpha Laser GmbH
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Amada Miyachi Co. Ltd.
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DPSS Laser, Inc.
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Coherent Inc.
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Epilog Laser
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IPG Photonics Corporation
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Fanuc Corporation
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Jenoptik Laser GmbH
Augmentation in the growth of the
global voice analytics market is mainly because of the intensified recalling
power and excellence in customer handling resulting in an amplified number of
sales. In addition, enhanced communication, secured recognition, ratification
with superior fraud identification, and less internal agent income further
stimulate market growth. Moreover, the accelerating number of call centres
throughout the world resulting in a robust demand for voice analytics software
has propelled the Voice
Analytics Market Growth. Besides this, the surging importance of voice
across multichannel services and competitive market intelligence has paved the
way for market growth. O the other hand, the inadequate precision and
misapprehension, huge time investment, and rising susceptibility to background
noise have hampered the market growth. The software needs hardware because of
the usage of excessive memory, which is another factor curbing the voice
analytics market size.
Component Segment Drivers
As per the component, the market
is segregated as a solution and services. Amongst which, the solution is
projected to perceive a faster return due to their rising adoption. Moreover,
the solution sanctions users to interpret recordings or conversations to
recognize the emotion and purpose of the speakers. It audits the audio patterns
for several features, such as stress, tone, pitch, tempo, and rhythm. In
addition to, it helps elevate customer experience and competitive intelligence,
decrease customer agitation by forecasting at-risk customers and recognize
risks and frauds.
Geographical Drivers
According to the regional
coverage, North America is anticipated to dominate the market over the forecast
period. This is mainly because of the existence of leading economies, such as
Canada and the US, as well as the rising concentration on innovations acquired
from research and development and technology.
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Solution
·
Services
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On-Premises
·
Cloud
·
Healthcare
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BFSI
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Retail& Ecommerce
·
Telecommunication
·
Defence& Military
·
Europe
o
United Kingdom
o
Germany
o
France
o
Spain
o
Rest of Europe
·
Asia Pacific
o
China
o
Japan
o
India
o
Rest of APAC
·
North America
o
United States of America
o
Canada
·
RoW
o
UAE
o
Brazil
o
South Africa
o
Saudi Arabia
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GMI Research
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