Navigating Changing Business Models from ravi teja's blog

When most people think of field service, they think of setting up cable TV or seeing an electrician work on a downed power line. But the field service landscape is quickly evolving to include a broader range of deskless employees. In fact, 80% of the world’s workforce is now deskless, and field service has expanded into education, healthcare, hospitality, and beyond. 

Field service management (FSM) is the process of managing an organization’s workers, equipment, service, and work operations while out in the field. Field service management incorporates processes like assigning and scheduling work orders, dispatching workers to new assignments, communicating with field workers on the job, managing product inventory, and collecting data from the field.

By optimizing their field service management, companies can streamline workforce operations, remove unnecessary tasks from the workflow, and simplify daily life—not only for field workers on the job site, but also for administrative staff back in the office. 

As field service work becomes more complex, field service management has become even more important: 

New industries have started to use field service principles and tools in their mobile work, including mobile healthcare, real estate, and sales. 

Blended workforces, which include full-time employees and independent contractors working side-by-side, require tools that can provision access and permissions based on the worker’s role. 

Flexible work patterns help accommodate customers’ needs, even outside the standard 9-5 schedule of the past, but it makes scheduling workers (and accommodating scheduling preferences) more complex than ever.

More info: field service engineers

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