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Today’s communications service providers (CSPs) face increasing demands for higher quality services and better customer experience (CX). Telcos are capitalizing on these opportunities by leveraging the vast amounts of data collected over the years from their massive customer bases. This data is culled from a range of channels, such as:

mobile applications
detailed customer profiles
service usage, and
billing data.
Telcos are also harnessing the power of AI to process and analyze these huge volumes of big data. Utilizing AI in telecom companies, allows them to extract actionable insights and provide better customer experience, improve operations, and increase revenue through new products and services.

More info: CSPs are investing heavily in AI

Four Ways to Use AI in the Telecom Sector
Forward-thinking CSPs have focused their AI investments on four main areas:

Network optimization
Preventive maintenance
Virtual Assistants
Robotic process automation (RPA)
In these areas, AI has already begun to deliver tangible business results.

AI for Network Optimization
AI is essential for helping CSPs build self-optimizing networks (SONs). These give operators the ability to automatically optimize network quality based on traffic information by region and time zone. AI in the telecom industry uses advanced algorithms to look for patterns within the data, enabling telcos to both detect and predict network anomalies. As a result of using AI in telecom, CSPs can proactively fix problems before customers are negatively impacted.

More info: The future is looking bright for telecoms and AI

AI for Predictive Maintenance
AI-driven predictive analytics are helping telcos provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. This means operators can use data-driven insights to monitor the state of equipment and anticipate failure based on patterns. Implementing AI in telecoms also allows CSPs to proactively fix problems with communications hardware, such as:

cell towers
power lines
data center servers, and even
set-top boxes in customers’ homes.
In the short term, network automation and intelligence will enable better root cause analysis and prediction of issues. Long term, these technologies will underpin more strategic goals, such as creating new customer experiences and dealing efficiently with emerging business needs.

Robotic Process Automation (RPA) for Telecoms
CSPs have vast numbers of customers engaged in millions of daily transactions, each susceptible to human error.

What is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is a form of business process automation technology based on AI. RPA can bring greater efficiency to telecommunications functions by allowing telcos to more easily manage their back office operations and large volumes of repetitive and rules-based actions.

More info: Improving Opportunities In Telecoms with Artificial Intelligence

Many industries value AI for its exceptional ability to analyze big data. As an industry that has constant access to vast amounts of data, it is not surprising that telecom and AI go together better than peanut butter and jelly. Let’s take a closer look at the most common ways this technology is used in telecommunications.

Predictive maintenance
As a network grows and becomes more sophisticated, maintaining it becomes increasingly difficult. Fixing issues can be a costly and time-consuming process. Moreover, it can lead to downtimes and service interruptions — something customers do not appreciate.

AI can make a big difference with predictive maintenance. By finding patterns in the historical data, AI and ML (Machine Learning) algorithms can accurately anticipate and warn about possible hardware failures. This allows telcos to be very proactive at maintaining their equipment, fixing issues before they occur, and affect the end-user.

Read More: Opportunities In Telecoms

Furthermore, these algorithms can identify the reason behind each failure, making it possible to fight the problem at its core. This is what happened with one of the world’s largest providers of in-flight connectivity and entertainment, Gogo. They partnered up with N-iX who improved the quality of their in-flight internet and made it possible to predict equipment failures. Moreover, data science models built by the N-iX team helped identify the main cause of ill-performing antennas. As a result, Gogo was able to solve the issue that was wasting costs and causing downtimes.

Network optimization
Another common use of AI in telecommunications is building self-optimizing networks (SONs). Such networks are automatically monitored by AI algorithms that detect and accurately predict network anomalies. Furthermore, they can proactively optimize and reconfigure the network to ensure that end-users enjoy the stable performance.

As companies realize the value of using AI in telecommunication network infrastructure, more and more are willing to invest in it. According to IDC, 63.5% of telecom companies are actively implementing AI to improve their network infrastructure.

Virtual assistants and chatbots
Conversational AI platforms are one of the biggest influencers on the growth of the AI in telecommunication market. These virtual assistants, or chatbots, as they are also known, can automate the handling of customer requests.

Long waiting periods are the bane of existence for good customer service and are something that human-operated call centers are very prone to. By scaling conversations to simple queries, chatbots can respond to massive amounts of customer inquiries with impressive speed. This, plus the ability to provide uninterrupted service 24/7, reflects very positively on customer satisfaction. Indeed, Vodafone saw an increase in customer satisfaction by 68% when they introduced their chatbot TOBi.

Read More: Telecoms with Artificial Intelligence

As virtual assistants develop and learn to handle more complicated requests, the need for human operators decreases. This can help companies greatly reduce their expenses. In fact, by 2022 the use of chatbots will lead to over $8b in annual savings.
Fraud detection and prevention
The fraud detection and prevention market reached $20.98B in 2020 with an expected CAGR of 15.4% during 2021-2028. Despite this, malicious attacks on businesses still cause over $3.6B of losses annually.

With AI’s excellent analytical capabilities, it is not surprising that many industries, including telecom, are finding it useful at battling fraud. The most prominent advantage of AI-powered fraud analytics is its ability to prevent fraud altogether. The system blocks the corresponding user or service as soon as it detects suspicious activity, not allowing the fraud to occur. All of this is done automatically, making the chances of not responding to an attack in time very slim.

Robotic process automation (RPA)
RPA is a form of digital transformation that relies on implementing AI. Telcos can use RPA to automate data entry, order processing, billing, and other back-office processes that require lots of time and manual work. This frees up your employees’ time, letting them focus on more important tasks, and reduces the number of errors that manual labor is prone to. As a result, your office runs smoother, your employees are more productive, and your customers enjoy error-free service.

With so much to gain, it is not that surprising that over 53% of all organizations have already begun their journey in RPA. Moreover, this number is expected to grow to 72% in the next 2 years, while in 5 years RPA will achieve almost universal adoption among businesses.
Need for additional technical expertise
AI is a relatively new technology. With limited local talent, building an in-house team can take a significant amount of time and yield little result.

A better option is to look for a technical partner that would implement AI in telecommunications for you. However, finding a vendor that has both enough competence and experience to successfully build an AI system can be a challenge in itself. Moreover, implementing AI can be quite pricey, so it is crucial to start your project with the right partner.

Read More : Telecommunications offer AI-driven services

Solution. Do your research before opting for a partnership with a software company. Take a look at their practical experience with AI, and find out what clients are saying about them. Trusted platforms such as Clutch can give you a good understanding of whether a vendor will be able to deliver the results that you expect. Look for a technology partner with expertise in ML/AI, Big Data, Cloud, DevOps, Security to help you meet your specific business needs.

Computer based intelligence in Telecom is Transforming the Industry

Presently not restricted to giving essential telephone and network access, the telecom business is at the focal point of innovative development, driven by portable and broadband administrations in the Internet of Things (IoT) time. This development is relied upon to proceed, with Fortune Business Insights anticipating that the worldwide telecom IoT market will post a noteworthy CAGR of 25.4% in the 2021-28 time frame.

The present correspondences specialist organizations (CSPs) face expanding requests for more excellent administrations and better client experience (CX). Telcos are gaining by these chances by utilizing the tremendous measures of information gathered over the course of the years from their enormous client bases. This information is separated from a scope of channels, for example,

portable applications
itemized client profiles
administration use, and
charging information.
Telcos are additionally outfitting the force of AI to process and investigate these enormous volumes of huge information. Using AI in telecom organizations, permits them to separate noteworthy bits of knowledge and give better client experience, further develop activities, and increment income through new items and administrations.
More info: Opportunities In Telecoms

Man-made intelligence for Network Optimization
Man-made intelligence is fundamental for aiding CSPs construct self-upgrading networks (SONs). These enable administrators to naturally advance organization quality dependent on traffic data by district and time region. Man-made intelligence in the telecom business utilizes progressed calculations to search for designs inside the information, empowering telcos to both distinguish and anticipate network abnormalities. Because of utilizing AI in telecom, CSPs can proactively fix issues before clients are contrarily affected.

Telecom AI Use Cases
The quantity of administrators putting resources into AI frameworks to further develop their foundation is relied upon to develop to 70% in 2025. Some famous telecom AI use cases include:

ZeroStack's ZBrain Cloud Management, which examines private cloud telemetry stockpiling and use for further developed scope quantification, overhauls and general administration
Aria Networks, an AI-based organization improvement arrangement that counts a developing number of Tier 1 telecom organizations as clients
Sedona Systems' NetFusion, which improves the steering of traffic and speed conveyance of 5G-empowered administrations like AR/VR
Nokia dispatched its own AI based AVA stage, a cloud-based organization the executives answer for better oversee scope quantification. It likewise predicts administration debasements on cell destinations as long as seven days ahead of time.

Man-made intelligence for Predictive Maintenance
Man-made intelligence driven prescient examination are assisting telcos with offering better types of assistance by using information, refined calculations and AI strategies to foresee future outcomes dependent on authentic information. This implies administrators can utilize information driven experiences to screen the condition of hardware and expect disappointment dependent on designs. Executing AI in telecoms additionally permits CSPs to proactively fix issues with interchanges equipment, for example,

cell towers
electrical cables
server farm servers, and even
set-top boxes in clients' homes.
For the time being, network robotization and knowledge will empower better main driver investigation and forecast of issues. Long haul, these advancements will support more essential objectives, for example, making new client encounters and managing arising business needs.

Utilizing preventive support to help clients: a telecom AI use case
Preventive support is viable on the organization side, yet additionally on the client's side. Dutch telco KPN investigates the notes created by its contact community specialists, and utilizations the experiences produced by executing AI in telecom to make changes to its intelligent voice reaction (IVR) framework.
More info: Telecoms with Artificial Intelligence

KPN additionally tracks and examines clients' at-home conduct, with their authorization, like turning channels on their modem, which might mean a Wi-Fi issue. Once distinguished, KPN proactively circles back to these issues, driving better achievements for specialized groups.

Menial helpers for Customer Support
One more utilization of AI in telecom is conversational AI stages. Otherwise called menial helpers, they have figured out how to robotize and scale one-on-one discussions so productively that they are projected to cut operational expense by $8 billion yearly in 2022, as per Juniper Research.

Simulated intelligence reception in telecom assists with battling with the gigantic number of help demands for establishment, set up, investigating and upkeep, which regularly overpower client care focuses. Utilizing AI, administrators can carry out self help capacities that tell clients the best way to introduce and work their own gadgets.

Mechanical Process Automation (RPA) for Telecoms
CSPs have huge quantities of clients occupied with a large number of day by day exchanges, each helpless to human blunder.

What is Robotic Process Automation (RPA)?
Mechanical Process Automation (RPA) is a type of business process computerization innovation dependent on AI. RPA can carry more noteworthy effectiveness to broadcast communications works by permitting telcos to all the more effectively deal with their administrative center tasks and enormous volumes of tedious and rules-based activities.

Advantages of RPA AI in telecom
RPA opens up CSP staff for higher worth add work by smoothing out the execution of complex, work serious and tedious cycles, for example,

information passage
labor force the executives, and
request satisfaction.

The Future of AI in the Telecom Industry
Man-made intelligence in the telecom market is progressively helping CSPs make due, upgrade and keep up with framework, yet in addition client service activities. Network streamlining, prescient upkeep, menial helpers and RPA are generally instances of telecom AI use situations where the innovation has conveyed upgraded CX and added an incentive for ventures.

More info: Communications service providers (CSPs)

As large information instruments and applications become more accessible and complex, the eventual fate of AI in the telecom business will keep on creating. Utilizing AI in telecom organizations can be anticipated to keep speeding up development in this exceptionally cutthroat space.

Voice over Internet Protocol (VoIP) is a proven technology that lets anyone place phone calls over an internet connection. With the rise of broadband, VoIP has become the definitive choice for phone service for consumers and businesses alike.

voip definition

VoIP is an acronym for Voice over Internet Protocol that describes the method to place and receive phone calls over the internet. Most people consider VoIP the alternative to the local telephone company.If you've heard of an IP address, that's your Internet Protocol address. An IP address is how computers and devices communicate with each other on the internet.VoIP isn't actually all that new. Telephony has relied on digital lines to carry phone calls since the late 90s. VoIP is a cost-effective way to handle an unlimited number of calls.

how does voip work

Voice over IP uses Internet Protocol, an essential building block of the internet. IP telephony is a massive innovation from the century-old telecommunications system.For phone calls, the conversation is exchanged using small data packets. The internet can send these data packets around the world in less than a second. For internet telephony, these packets travel between your phone and a VoIP provider.

Your phone connects to your switch or router in your Local Area Network (LAN).
When you dial a telephone number, your IP phone tells your VoIP service provider to call the other party.
Your VoIP service establishes the call and exchanges data packets from your IP phone.
Your VoIP phone converts these digital signals back into the sound you can hear.
Voice over Internet Protocol bypasses the telephone company entirely. Wherever you have a broadband internet connection, you can use VoIP. It’s a significant upgrade from an analog phone system.

A VoIP phone system facilitates calls between other phones or over to another telephone company. It also provides other useful functions like voicemail, call forwarding, call recording, and more.You used to need expensive, proprietary equipment to use VoIP — but that was over 20 years ago! Today, VoIP is built upon open standards such as Session Initiation Protocol (SIP). SIP provides complete interoperability between different desk phones, conference phones, and VoIP apps.

what does voip stand for

The truth is that VoIP is easy to set up and to use for everyday personal and business calling. As long as you have a working internet connection, you can enjoy making calls over the internet.Unlike proprietary calling apps like Skype or WhatsApp, you can call any phone number. You can use your VoIP service to call anyone using telephone companies like ATT, Verizon, and T-Mobile. They won't even know the difference, other than the improved call quality.As far as setup is concerned, you don't have to do anything technical. If you can plug in a power cord in the wall and a network cable to your phone, you can use VoIP.

voip meaning

In the early days of Voice over IP, the call quality was inconsistent. Sometimes calls dropped, and delays were common. As internet bandwidth increased, VoIP call quality has improved dramatically.VoIP calls sound more crisp and clear as compared to a landline phone. However, this will depend on your internet service provider. The SIP protocol itself allows for error-correction protocols like TCP or UDP. It’s your choice.Did you know that you can have your cloud PBX provider forward calls to your cell phone if you're not available? This redundancy is a perfect way to stay online during a power outage.

Cloud phone service providers include powerful features not found with standard phone service. Auto attendants, call recording, custom caller ID, voicemail to email, and so much more. Plus, you can take calls and work from anywhere.

Network engineers design, implement and maintain systems for companies. Because there is a fair amount of overlap in different IT roles, your exact job duties may differ from those of your counterparts at other organizations. You also may be expected to work different hours, outside of the regular 9-5 workday or more than 40 hours a week. But you will have the opportunity to hone your technical skills, increase your experience, work in a highly-regarded position, and stay up-to-date on current and future technologies. Suppose you are technologically-minded, have great communications skills, are a team player, and troubleshoot and problem-solve.

voip meaning

Working with customers to understand their unique, complex call flows. Designing Voice over IP phone systems to exceed expectations and improve on their existing system design. Supports phone system installation by providing test calls to verify proper functionality. Provides system training and ongoing technical support for customers.

Primary Responsibilities

Essential Job Functions:

Generate a rapport with customers to enable a thorough info-gathering meeting about their current phone system.

what does voip stand for

Coordinate with the Sales team to ensure that customer’s expectations match what was sold, and/or, assisting with upsells when appropriate.
Work with customer’s current carriers to pull Customer Service Records (CSRs) to inventory customer lines.
Documenting system configurations that outline phone and virtual routing functions and features.
Perform research and keep current with software updates to a soft switch.
Provide simple configuration changes in a soft switch.
Participate in regular RD discussions – give market feedback on new voice technologies, as well as requests from customers that can improve our ability to provide our service.
Knowledge, Skills, and Abilities:

An understanding of the Poly phone line.

how does voip work
Previous experience with unified communications, virtual attendants, and other virtual call routing software.
Take action that builds trust with customers and internal colleagues.
Demonstrative ability to work in a collaborative team environment and communicate effectively.
Basic knowledge of telecommunications switching.
Skill in the use of personal computers and software.
Skill in both verbal and written communication.
Ability to read and understand technical manuals, schematic diagrams, and related documentation.
Qualifications Education Requirements

voip definition

Associate degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.Three years of related telecommunications or Voice over IP experience desired

As a network engineer, you'll have responsibility for setting up, developing and maintaining computer networks within an organisation or between organisations. You'll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems that arise. This may, in some cases, involve designing new networks.

Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users.You may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.

voip meaning

As a network engineer, you'll need to:

establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
design and implement new solutions and improve resilience of the current environment
maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
undertake data network fault investigations in local and wide area environments using information from multiple sources
secure network systems by establishing and enforcing policies, and defining and monitoring access
support and administer firewall environments in line with IT security policy
report network operational status by gathering and prioritising information and managing projects
upgrade data network equipment to the latest stable firmware releases
configure routing and switching equipment, hosted IP voice services and firewalls
provide remote support to on-site engineers and end users/customers during installation
provide remote troubleshooting and fault finding if issues occur upon initial installation
undertake capacity management and audit of IP addressing and hosted devices within data centres
liaise with project management teams, third-line engineers and service desk engineers on a regular basis
speak to customers via email and phone for initial requirement capture.
Salaries at entry level start at around £19,000 to £20,000.
With experience, you can expect to earn around £35,000 to £55,000+.
Senior network engineers can earn from £50,000 to in excess of £70,000 a year. Salaries for experienced contract workers may be higher and rates can vary from £175 to in excess of £500 per day.
Benefits can include a pension, car allowance, private health insurance and a bonus scheme.

Salary depends on the size, type and sector of the organisation you work for, and the size and scope of its computer and network installations. The value of the IT infrastructure also affects salary, so network engineers

what does voip stand for


an up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
to recognise the importance of customer focus and/or of serving the needs of the end user
excellent communication skills, particularly the ability to communicate with staff who aren't technically trained
the skill to take on a variety of tasks and pay attention to detail
analytical and problem-solving ability
teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation
organisational skills and the ability to prioritise your workload.

how does voip work

Professional development
Due to the rapidly-changing nature of the industry and the skills needed, you'll need to make training a constant part of your career development.

Large companies may send you on training courses and will provide training as they introduce new systems or expand their IT facilities.

However, you'll often have to seek out appropriate training for yourself, especially if you're seeking promotion, a career move or are self-employed.

voip definition

Relevant qualifications include:

Cisco Certification Program - available at entry (CCENT), associate, (CCNA), professional (CCNP), expert (CCIE) and architect (highest level of accreditation achievable) levels
CompTIA Certifications - including CompTIA A+ and CompTIA Network+
Juniper Networks Certification Program (JNCP) - available at associate, specialist, professional and expert levels
Microsoft Certifications - including Microsoft Certified Solutions Associate (MCSA) and the higher-level Microsoft Certified Solutions Expert (MCSE).

Having gained experience, you can progress to senior network manager and network management positions. Some network engineers choose to broaden their careers into other IT, customer-related or management functions. Technical or infrastructure project management and network architecture are possibilities.

Simply speaking, there are three different kinds of VoIP. The simple are VoIP telephone handsets that look and work much like traditional telephones, except that instead of being wired to a telephone line, they're either directly connected to your computer (by something like a USB cable) or connected to it by a wireless (Wi-Fi) router.  voip meaning  You'll find a slightly different kind of VoIP on cellphones (mobile phones). You make and receive mobile VoIP calls much the same as normal cellphone calls but, instead of calls being felt and received on a permanently open line, like a traditional cellphone call, they're broken into packets and sat back and forth—rather like a web page that you're browsing with something like a smart phone.

In other words, they're using packet switching over the cellphone network. A third kind of VoIP is entirely computer based. When you call someone, the VoIP software running on your computer (known as a client) sets up a more or less direct connection (known as a peer-to-peer or P2P) connection with someone else's computer, across the Internet.  what does voip stand for  You send and receive text messages, voice data, or webcam chat over this direct link. Apart from the initial logging on process, there is no intermediate computer managing the communication between the sender and receiver, which makes this relatively secure compared to other forms of telephone communication. Skype worked this way until a few years ago but now uses a much more centralized cloud-computing system.

how does voip work

To lots of people, using the Net means looking at YouTube videos or buying books from Amazon.com—but both of these things are really about the World Wide Web, not the Internet. The Internet is the worldwide network that links virtually every modern computer on the planet, and it's made up of telephone lines, satellite links, fiber-optic cables, and old-fashioned copper wires. The World Wide Web (all those shopping sites, home videos, and only on you browse from your computer) is just one of the things that the Internet uses; email is another.

voip definition

The Internet is designed so that it can send all kinds of information, in all kinds of different ways, between the various computers that it connects together, and without any kind of rewiring or redesign. (Technically, this is called the end-to-end principle.) That's why, in the mid-1990s, some technical people were able to figure out how to send telephone calls over the Net, much like any other kind of information. This was the birth of VoIP.

VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone, or other data-driven devices. Simply put, it’s phone service delivered over the internet. You may also hear it referred to as IP telephony, internet telephony, broadband telephony, or broadband phone service.

how does voip work

VoIP technology enables traditional telephony services to operate over computer networks using packet-switched protocols. Packet-switched VoIP puts voice signals into packets, similar to an electronic envelope. VoIP packets can be transmitted over any VoIP-compatible network, such as a local area network (LAN).

Because VoIP uses packets, much more information can be carried over the network to support and enhance your communication needs. In addition to traditional voice services, VoIP gives you access to advanced applications that can potentially help your staff be more agile and productive. VoIP solutions aimed at businesses have evolved into unified communications services that treat all communications—phone calls, faxes, voice mail, email, web conferences, and more—as discrete units that can all be delivered via any means and to any handset, including cell phones.

voip definition

Switching to VoIP might also help you save money on communications services. Long-distance and international calls are generally free with VoIP service. The only charge is for your internet access. Implementing VoIP doesn’t mean that all your employees have to use IP-enabled phones. The best VoIP providers implement IP telephony in a manner that protects your investment in existing telephone equipment, even if you have analog telephone stations.

VoIP network Engineer job responsibilities include dealing with all engineering assignments for VoIP enterprises, planning technology roadmaps, designing all VoIP/IP-PBX telephone devices along both internal and external requirements for an organization. Also, the VoIP Engineer will be required to keep SLAs for all organizational IP telephony applications.

Engineers coordinate with technicians and execute installation along with relocations of several technology solutions within the network.

VoIP engineers analyze customer requisite for advanced services and coordinate with companies and develop suitable voice solutions for clients.

More info: what does voip stand for

Individuals who want to become VoIP engineers must have a passion for computer and Internet technology. VoIP technology allows Internet service providers to transfer phone calls over an Internet connection. VoIP is an acronym that stands for Voice Over Internet Protocol, or in other words, phone service over the Internet. Anyone who wants to become a VoIP engineer should develop specialized knowledge about computer systems and understand electrical engineering.

More info: voip meaning

Pursuing the proper education to become a VoIP engineer is necessary. Obtaining a bachelor’s degree that focuses on computer science helps the prospective engineer obtain the proper education to work with computer networks and Internet telecommunication systems. One common bachelor's degree program that VoIP engineers may consider is a degree in network engineering. Degrees in computer engineering, computer science, and electrical engineering are also technology-related degrees that VoIP engineers will find useful in their career.

Many companies hire at least one VoIP engineer to install Internet phone systems. Installing VoIP has many benefits. The most common benefits of are that it provides the company with lower costs and can also increase business functionality. VoIP also provides an advantage that traditional phone networks are unable to provide. For example, with a VoIP system, incoming phone calls can be routed around the world as long as the individual can connect to their network.

When companies hire a VoIP engineer for installation, the engineer is often required to work with a team of technical professionals in order to complete the installation in a timely fashion. An individual must know how to work with others in a collaborative process if they wish to become a VoIP engineer. These engineers must be able to work both collaboratively and independently.

Although proper education can equip the engineer to work professionally, it’s also best if he or she has experience with a range of programs and software. To become a VoIP engineer, an individual must also develop problem-solving capabilities. The VoIP engineer is often called to troubleshoot computer problems and other issues that occur with the network system. The prospective engineer must have a reasonable understanding of how to analyze technical problems and provide comprehensive solutions.

Also Read: what does voip stand for

A network engineer is a technology professional who has the necessary skills to plan, implement and oversee the computer networks that support in-house voice, data, video and wireless network services.

voip definition

Although the job titles network engineer and network administrator are sometimes used as synonyms, a network engineer usually has more executive responsibilities than a network administrator. The engineering side deals more with planning, design and technical specifications. The administration side deals mostly with day-to-day maintenance, management and troubleshooting efforts.

The job titles may also be differentiated by education or earnings. Typically, a network engineer has more education and earns more than a network administrator. Employment projections show that network engineers are in demand, and the profession -- and closely related professions -- are expected to grow between 4% to 7% in the next decade.

how does voip work

What does a VOIP network engineer do?

Network engineers focus on delivering high-availability network infrastructure to sustain the users' online and on-site information technology activities. Network engineers often overlap with other roles, such as computer network architects or security systems engineers, and work internally within an organization or as outside consultants.

Network engineers design and implement network configurations, troubleshoot performance issues, carry out network monitoring and configure security systems such as firewalls. They often report to a CIO, chief information security officer and other line-of-business leaders to discuss and decide upon overall business goals, policies and network status updates. In many situations, network engineers work closely with project managers and other engineers, manage capacity and carry out remote or on-site support.

Many companies hire at least one VoIP engineer to install Internet phone systems. Installing VoIP has many benefits. The most common benefits of are that it provides the company with lower costs and can also increase business functionality. 

voip meaningVoIP also provides an advantage that traditional phone networks are unable to provide. For example, with a VoIP system, incoming phone calls can be routed around the world as long as the individual can connect to their network.

When companies hire a VoIP engineer for installation, the engineer is often required to work with a team of technical professionals in order to complete the installation in a timely fashion. An individual must know how to work with others in a collaborative process if they wish to become a VoIP engineer. These engineers must be able to work both collaboratively and independently.

Although proper education can equip the engineer to work professionally, it’s also best if he or she has experience with a range of programs and software. To become a VoIP engineer, an individual must also develop problem-solving capabilities. The VoIP engineer is often called to troubleshoot computer problems and other issues that occur with the network system. The prospective engineer must have a reasonable understanding of how to analyze technical problems and provide comprehensive solutions.

what does voip stand forThe VoIP engineer must be able to keep up with the latest Internet and computer advancements because technology constantly evolves. The roles of a VoIP engineer may change as technology evolves. Taking continuing education courses to learn about systems, routers, networks, and servers can all benefit the VoIP engineer.

voip engineers use their experience with computer science, digital audio hardware, and VoIP software to install cutting-edge technologies. They also work with information technology (IT) professionals and system administrators to explain the functionality of VoIP.  Many industries employ VoIP engineers to complete telecommunications work on a full-time or contract basis.

Experienced VoIP engineers develop programs that convert speech and audible sounds into digital signals called codecs. These codecs condense audio into data packets and send these packets through an IP network to translate the packets back into sound at the other end of the connection.
VoIP endpoints use international telecommunication union (ITU) standard codecs viz. G.711 (standard for transmitting uncompressed packets) or G.729 (for compressed packets). ITU-T.38 is used for sending faxes over VoIP or an IP network in real time.
VoIP network Engineer job responsibilities include dealing with all engineering assignments for VoIP enterprises, planning technology roadmaps, designing all VoIP/IP-PBX telephone devices along both internal and external requirements for an organization. Also, the VoIP Engineer will be required to keep SLAs for all organizational IP telephony applications.
Engineers coordinate with technicians and execute installation along with relocations of several technology solutions within the network.VoIP engineers analyze customer requisite for advanced services and coordinate with companies and develop suitable voice solutions for clients.

AI monitoring technologies have the potential to introduce significant cost savings for CSPs. Based on machine learning and fully autonomous, these monitoring solutions provide high ROI by dramatically reducing Time to Detection (TTR), Time to Resolution (TTR), the total number of alerts, and the number of false positives and negatives. Forward thinking CSPs who rely on AI-based monitoring drive operational efficiency, deliver a better customer experience, and prevent critical performance and quality of service issues across the network. 

However, for most CSPs, successful adoption and implementation rates of AI monitoring are still low. The main hurdles faced by CSPs are the complexity of the network, limited resources and internal knowledge, and an overwhelming number of potential use cases. In most cases, AI monitoring solutions require heavy investment in setup, data integration, use case development, operation and maintenance — as well as specialized skills typically provided by pricey professional services firms. This results in significantly higher TCO, longer time to value, and slower use case implementation when compared to out-of-the-box solutions.

That’s why Anodot is built from the ground up to deliver AI-based network monitoring with the shortest time to value. It does so by providing a fast and simple integration process, streamlined on-boarding and ongoing use, and completely autonomous monitoring and correlation that requires no manual intervention.

Anodot is built to deliver value fast, so implementation time — including technical integration, data validation and on-boarding —  takes weeks instead of months compared to alternative solutions that rely heavily on outsourced professional services. Data integration is fast and simple using one of Anodot’s many turn-key integrations or agents and open source collectors. The platform also has a robust REST API, so CSPs can stream their measures and dimensions from anywhere. There are no lengthy professional services projects, and no data scientists required. This short integration process enables users to seamlessly send data to the platform, deriving immediate value and new efficiencies. 

More info: ericsson careers

Before signing a contract and partnering up with an MSSP, or if you are looking for a new MSSP to partner with, make sure that they deliver the following seven elements. That way, regardless of what services are used, you can be sure that your overall security needs will be met.

While your team may work the usual Monday to Friday, 9-5 hours, your networks, data, and everything that goes into your business requires 24/7 security. Which is why it is necessary that your MSSP provides full security 24/7, every day of the year, regardless of holidays, working schedules or natural disasters. 24/7 means supported by humans, not automated machines. You should be able to call the SOC at 4am, and someone should be there to answer your call. Watch out for any automated services, these do not bring the same level of care, nor will they answer your specific security needs.

Once you ensure that your MSSP is available 24/7, find out what their speed of response is for requirements and queries of different severity. Your MSSP should have a hotline number if you suspect an incident, or indeed for anything urgent. They should also have an App you can contact the team directly on, and a designated service delivery manager to call upon once signed up.

Your provider must have an SLA agreement, and that must detail the speed of response and the commitment to that.

It is also worth checking testimonials and accreditations. If an MSSP has won awards for their services or platform from a reputable source, it is likely that they have in place processes to guide and support their clients throughout all eventualities.

More info: it support engineer

The protocol that controls data transfer is called Transmission Control Protocol (TCP). After the connection is established, it starts the data transfer and when the transfer process is completed, it terminates the connection by closing the established virtual circuit. Extensive errors are easily found thanks to the error-checking feature of TCP. During peak network periods, transmission is delayed and unsent data is retransmitted. In short, TCP checks whether the data has reached the destination where it should be sent. It notifies with feedback whether data is transferred or not. The data transmission of the internet’s most popular protocols such as HTTP, HTTPS, POP3, SSH and FTP is done by TCP.

It collectively transmits the data to the other party without establishing a connection. It is used in real-time data transfer such as voice and video transmission in wide area networks (WAN). In addition, UDP is more preferred for games. UDP is an untrusted and generally not preferred protocol because it only transmits data according to the speed of the data generated by the application, the capability of the computer and the transmission bandwidth limit. UDP doesn’t think that every packet needs to reach the receiving end, so the network load is smaller than TCP. At the same time, the transmission speed is faster than TCP, but the congested the network the more risk it loses the packet sent. So what are the other differences between TCP and UDP?

It is very important that communication be effective and secure in the business world. Sharing the information in the right place at the right time facilitates the distribution of business processes. Some database services provide error-free management of IP phones and call decisions. With the given configuration commands, the nature of the communication is preserved and is not broken. The Linux-based communication server supported by Cisco Systems that maps IP numbers to phone numbers and integrates voice, video, data and mobile applications is called Cisco Unified Communications (CUCM) or Cisco Call Manager (CCM).

More info: telecom sector

Smart energy grids are deployed to reduce energy consumption and offer more flexibility and reliability than traditional grids. These grids help in supplying energy to millions of households by integrating multiple energy sources. In order to supply, optimize, and maintain energy efficiency for multiple cities and neighborhoods, a huge volume of data is captured from millions of devices, including individual meters and consumption devices. These devices can generate exabytes of data, for which enormous computing power is needed for processing. Traditional servers cannot fulfill this need. However, with HPC, a huge volume of data can be processed and analyzed with efficiency in real-time.

Manufacturing Excellence

Large manufacturing enterprises have already begun to make use of the power of HPC, which is used for IoT and Big Data analysis. Based on the analysis results, real-time adjustments are possible in processes and tools to ensure an improved design of a product, increased competitiveness, and faster lead times.

High Performance Computing is capable of running large simulations, rapid prototyping, redesigns, and demonstrations. An example could be a manufacturing unit that would improve its manufacturing flow with insights from the processing of 25,000 data points from customer intelligence. The first-ever autonomous shipping project of the world is making use of HPC computing, which involves processing a large amount of data collected from sensors. The data includes details of weather conditions, wave points, tidal data, and conditions of various systems installed.

High Performance Computing offers significant benefits over traditional computing for manufacturing enterprises. It can help an automobile unit vehicle maintenance. A wholesaler could optimize the supply chain as well as stock levels. HPC is also used in R&D. The innovative design of the 787 Dreamliner Aircraft by Boeing is a result of HPC-based modeling and simulation that helped the company conduct live tests on the aircraft to test the prototype.

More info: jncia

connectivity options (MPLS/ILL/BB/4G-LTE/Internet) which help leverage a Hybrid WAN strategy for the evolving DC and Cloud landscape

SD-WAN ensures application awareness and complete visibility of site-wise utilization of various applications, which paves way for better performance, availability, and security.

SD-WAN leverages the power of Cloud-based monitoring and management platform for centralized, real-time visibility of all resources.

SD-WAN solutions can be easily integrated with legacy network architectures, which enable phase-wise migration of sites.

Sify’s SD-WAN platform is hosted in Secure Cloud, and our experts perform all the monitoring and management functions from the state-of-the-art NOC. This helps you maintain distance with different configuration tasks at branch sites and focus on your core business. Our SD-WAN solutions – coupled with end-to-end Managed Network Services – drive efficiencies, reduce cost, and optimize multi-cloud connectivity.

Centralized visibility, control, and insights of the Network:

Organizations need complete visibility and control over network connectivity to make the most of their Cloud investment. They would also want their network to provide intelligent insights that enable data-driven decision-making. An intelligent network can help businesses with automated and effortless orchestration of network resources. However, enabling a network with comprehensive intelligence is not as simple as it seems, because it requires a well-established network management practice with well-integrated toolsets.

Currently, only a few network service providers, such as Sify Technologies, have the assets, capabilities, and expertise to deliver Intelligent Network Services. We ensure centralized management of the network, powered with the capacity of SDN, to bring in the highest level of visibility and control of the entire network landscape. We offer a comprehensive range of Network Management Services on flexible outcome-based models – shared NOC Services, Hybrid NOC Services, and Dedicated NOC Services – from our state-of-the-art Network Operating Center.

Sify’s network experts ensure 24×7 proactive monitoring and management of network connectivity of devices such as routers, switches, and firewalls, and provide comprehensive reporting of various network parameters such as availability, performance, and security.

More info: technical recruiter

Service providers do a very good job of ensuring that their services are at peak performance. To get the best form this, and maximise user experience and subsequent performance, hardware and network connectivity are essential to get right.


Slow and dated machines can cost 30 minutes of staff time a day, this equates to 15 days a year. As a business owner you can really see the impact of this when multiplying by the wage bill! In addition to this, slow machines really annoy your workers during stressful periods.  


This is even more important. Both upload and download speeds are factors when using the cloud. Therefore getting the right connection for your business is crucial. Homeworkers are different from large offices as there is much less of a demand.

Ethernet must be a real consideration for businesses with 10-15 employees. This is because all those people could be requiring the connection to the cloud at the same time. This number is then reduced in a more creative and thus more demanding environment, for example video production.

Additionally, the ability to prioritise traffic is an incredible feature that is certain to help you get the biggest bang for your buck. Being able to prioritise important traffic such as a video conference call or VOIP over YouTube allows you to have enhanced capabilities and experiences with a lower bandwidth.

If there’s one feeling consumers have grown familiar with in their dealings with the telecom industry, it is – by all accounts – frustration. There’s just something about waiting for the cable guy to show up some time between noon and 6 p.m. to fix your internet connection only to have him arrive late and leave with the issue unresolved. It’s the same old song and dance, which is probably why the telecom industry consistently ranks as one of the most hated by consumers.

More info: telecom sector

Provide follow-the-Sun coverage

With customers increasingly expecting service on-demand, traditional 9-to-5 contact centers cannot possibly meet this need. A gig workforce located in every corner of the world can cover customer service requests 24/7. Even local customer service agents can fill the gaps, as people may choose the gig way of working because they prefer to be on-call off-hours or weekends.

Promote diversity in company culture 

The importance of diversity and inclusion in the workplace has been increasingly recognized and embraced of late. 60% of CX leaders interviewed stated their top reason for leveraging a gig model was the need to source talent aligned to company values and culture. The GigCX model enables companies to advance diversity as a strategy and ensure the representation of diverse talent by recruiting experts based only on their skills.

As artificial intelligence (AI) advances, it now plays an increasingly important role in the basic fabric of many gig platforms. Not only does the technology drive recommendations based on historical activity and purchases, but AI can be leveraged to build customer review and rating mechanisms that drive further sales. Businesses have recognized the possibility of using this same technology in the customer service function. AI can detect low-value customer inquiries and direct those to GigCX staff, leaving the higher value inquiries for full-time agents with more expertise. AI-based routing can pass a customer’s inquiry to the best possible agent based on skills and expertise. It can also serve a role in intelligent quality assurance, ensuring that the customer service gig worker is providing the levels of service expected by the business. The gig platform’s AI can learn from these gig workers’ answers, helping the AI engine become smarter over time. Freelance customer service workers appreciate the technology, with on-demand agents ranking their employers higher than the average customer service agent when it comes to the quality and capabilities of the software they use to service their customers and contact their employers.

More info: network automation

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