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Network engineers design, implement and maintain systems for companies. Because there is a fair amount of overlap in different IT roles, your exact job duties may differ from those of your counterparts at other organizations. You also may be expected to work different hours, outside of the regular 9-5 workday or more than 40 hours a week. But you will have the opportunity to hone your technical skills, increase your experience, work in a highly-regarded position, and stay up-to-date on current and future technologies. Suppose you are technologically-minded, have great communications skills, are a team player, and troubleshoot and problem-solve.

voip meaning

Working with customers to understand their unique, complex call flows. Designing Voice over IP phone systems to exceed expectations and improve on their existing system design. Supports phone system installation by providing test calls to verify proper functionality. Provides system training and ongoing technical support for customers.

Primary Responsibilities

Essential Job Functions:

Generate a rapport with customers to enable a thorough info-gathering meeting about their current phone system.

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Coordinate with the Sales team to ensure that customer’s expectations match what was sold, and/or, assisting with upsells when appropriate.
Work with customer’s current carriers to pull Customer Service Records (CSRs) to inventory customer lines.
Documenting system configurations that outline phone and virtual routing functions and features.
Perform research and keep current with software updates to a soft switch.
Provide simple configuration changes in a soft switch.
Participate in regular RD discussions – give market feedback on new voice technologies, as well as requests from customers that can improve our ability to provide our service.
Knowledge, Skills, and Abilities:

An understanding of the Poly phone line.

how does voip work
Previous experience with unified communications, virtual attendants, and other virtual call routing software.
Take action that builds trust with customers and internal colleagues.
Demonstrative ability to work in a collaborative team environment and communicate effectively.
Basic knowledge of telecommunications switching.
Skill in the use of personal computers and software.
Skill in both verbal and written communication.
Ability to read and understand technical manuals, schematic diagrams, and related documentation.
Qualifications Education Requirements

voip definition

Associate degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.Three years of related telecommunications or Voice over IP experience desired

As a network engineer, you'll have responsibility for setting up, developing and maintaining computer networks within an organisation or between organisations. You'll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems that arise. This may, in some cases, involve designing new networks.

Your aim is to ensure the integrity of high availability network infrastructure to provide maximum performance for your users.You may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.

voip meaning

As a network engineer, you'll need to:

establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards
design and implement new solutions and improve resilience of the current environment
maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
undertake data network fault investigations in local and wide area environments using information from multiple sources
secure network systems by establishing and enforcing policies, and defining and monitoring access
support and administer firewall environments in line with IT security policy
report network operational status by gathering and prioritising information and managing projects
upgrade data network equipment to the latest stable firmware releases
configure routing and switching equipment, hosted IP voice services and firewalls
provide remote support to on-site engineers and end users/customers during installation
provide remote troubleshooting and fault finding if issues occur upon initial installation
undertake capacity management and audit of IP addressing and hosted devices within data centres
liaise with project management teams, third-line engineers and service desk engineers on a regular basis
speak to customers via email and phone for initial requirement capture.
Salaries at entry level start at around £19,000 to £20,000.
With experience, you can expect to earn around £35,000 to £55,000+.
Senior network engineers can earn from £50,000 to in excess of £70,000 a year. Salaries for experienced contract workers may be higher and rates can vary from £175 to in excess of £500 per day.
Benefits can include a pension, car allowance, private health insurance and a bonus scheme.

Salary depends on the size, type and sector of the organisation you work for, and the size and scope of its computer and network installations. The value of the IT infrastructure also affects salary, so network engineers

what does voip stand for


an up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
to recognise the importance of customer focus and/or of serving the needs of the end user
excellent communication skills, particularly the ability to communicate with staff who aren't technically trained
the skill to take on a variety of tasks and pay attention to detail
analytical and problem-solving ability
teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation
organisational skills and the ability to prioritise your workload.

how does voip work

Professional development
Due to the rapidly-changing nature of the industry and the skills needed, you'll need to make training a constant part of your career development.

Large companies may send you on training courses and will provide training as they introduce new systems or expand their IT facilities.

However, you'll often have to seek out appropriate training for yourself, especially if you're seeking promotion, a career move or are self-employed.

voip definition

Relevant qualifications include:

Cisco Certification Program - available at entry (CCENT), associate, (CCNA), professional (CCNP), expert (CCIE) and architect (highest level of accreditation achievable) levels
CompTIA Certifications - including CompTIA A+ and CompTIA Network+
Juniper Networks Certification Program (JNCP) - available at associate, specialist, professional and expert levels
Microsoft Certifications - including Microsoft Certified Solutions Associate (MCSA) and the higher-level Microsoft Certified Solutions Expert (MCSE).

Having gained experience, you can progress to senior network manager and network management positions. Some network engineers choose to broaden their careers into other IT, customer-related or management functions. Technical or infrastructure project management and network architecture are possibilities.

Simply speaking, there are three different kinds of VoIP. The simple are VoIP telephone handsets that look and work much like traditional telephones, except that instead of being wired to a telephone line, they're either directly connected to your computer (by something like a USB cable) or connected to it by a wireless (Wi-Fi) router.  voip meaning  You'll find a slightly different kind of VoIP on cellphones (mobile phones). You make and receive mobile VoIP calls much the same as normal cellphone calls but, instead of calls being felt and received on a permanently open line, like a traditional cellphone call, they're broken into packets and sat back and forth—rather like a web page that you're browsing with something like a smart phone.

In other words, they're using packet switching over the cellphone network. A third kind of VoIP is entirely computer based. When you call someone, the VoIP software running on your computer (known as a client) sets up a more or less direct connection (known as a peer-to-peer or P2P) connection with someone else's computer, across the Internet.  what does voip stand for  You send and receive text messages, voice data, or webcam chat over this direct link. Apart from the initial logging on process, there is no intermediate computer managing the communication between the sender and receiver, which makes this relatively secure compared to other forms of telephone communication. Skype worked this way until a few years ago but now uses a much more centralized cloud-computing system.

how does voip work

To lots of people, using the Net means looking at YouTube videos or buying books from Amazon.com—but both of these things are really about the World Wide Web, not the Internet. The Internet is the worldwide network that links virtually every modern computer on the planet, and it's made up of telephone lines, satellite links, fiber-optic cables, and old-fashioned copper wires. The World Wide Web (all those shopping sites, home videos, and only on you browse from your computer) is just one of the things that the Internet uses; email is another.

voip definition

The Internet is designed so that it can send all kinds of information, in all kinds of different ways, between the various computers that it connects together, and without any kind of rewiring or redesign. (Technically, this is called the end-to-end principle.) That's why, in the mid-1990s, some technical people were able to figure out how to send telephone calls over the Net, much like any other kind of information. This was the birth of VoIP.

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